Stories From Within MONOGATARI

Presented by BOUNDLESS

Terms & Conditions

The following booking terms and conditions (“Terms and Conditions“) form the basis of your contract with BOUNDLESS Co., Ltd. (operating under the name “Monogatari”), a limited liability partnership incorporated under the laws of Japan with registered number 0105-01-039972 and whose registered office is at B1F, Kannai Eki-mae Daiichi Building, 2-12 Masago-cho, Naka ward, Yokohama, Japan 231-0016 (“Company” or “BOUNDLESS“).

Please read them carefully as they set out our respective rights and obligations. In these Terms and Conditions, “you”, “your” and “client” mean the lead name on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” mean BOUNDLESS Co., Ltd.

All prices quoted and payments are denominated in Japanese yen (JPY), as may be applicable.

Passport, Visas and Health
The client is personally responsible for ensuring that he/she has a valid passport (with at least 6 months validity beyond the date of your return), the relevant visa(s), inoculation certificates and other necessary travel documents as may be required and conforms to the health regulations required for entry into the corresponding destination. BOUNDLESS shall not be responsible in the event the client is refused entry into the destination for his/her failure to produce the necessary passport, visa and/or medical documentation (as may be required).

It is also your responsibility to check in for your flights by the correct time and to be in the right place at the right time for ground travel arrangements. We do not accept liabilities if you fail to do so and no credits or refunds will be given for lost or mislaid air tickets or other travel documents.

Deposit and Full Payment
Payment shall be made in JPY and via cheque or wire transfer to our bank account or by way of credit card payment through PayPal. Please note that credit card payments incur an additional processing fee of 3%.

Payment details will be furnished separately in the corresponding invoice.
We reserve the right to alter the prices of any of our trips. You will be advised of the current price of the trip that you wish to book before your contract is confirmed.

Alterations and Cancellations by Client
a) If you wish to make alterations to the dates or other details of your booking with us after the booking has been confirmed, BOUNDLESS will try to meet such written request but cannot guarantee the same. If we can make the requested changes you will be provided with a quote detailing any additional costs incurred by ourselves and any costs imposed by our suppliers.

b) All cancellations must be advised to us in writing and shall be deemed accepted from the date our written confirmation is received. As we incur costs from the time of your booking, the following cancellation charges will be payable. We will not refund to you any deposits, administrative fees or alterations fees.

It is the client’s responsibility to take out holiday insurance that covers any possible cancellation of a booking. We cannot guarantee any flight refunds.

Cancellation Policy
You can get a full refund with no cancellation charges incurred, if you cancel earlier than 30 days before the activity date.

A cancellation charge equivalent to half the participation fee will be incurred if you cancel earlier than 15 days before the activity date.

There will be no refunds if you cancel later than 14 days before the activity date.

We cannot give any allowance or refund for meals, accommodation, transport or other pre-paid services, not taken when these are included in the trip price nor once the trip has started can we give any refunds for cancelling part of the trip.

No Show
In the event that the client fails to show up for a trip, we reserve the right to retain the full amount paid.
Trip Alteration and/or Cancellation by BOUNDLESS
BOUNDLESS is a professional and responsible company with a commitment to a high standard of quality and service.
We will do our utmost to adhere to the trip arrangements that have been confirmed, but we retain the absolute right to modify any trip, flight schedule, accommodation or arrangement at no additional cost to BOUNDLESS.
In the event that a trip is cancelled due to circumstances beyond BOUNDLESS’s control, BOUNDLESS will strive to arrange for an alternative trip for the client’s consideration, to the extent possible.

Baggage and Personal Effects
These remain the client’s responsibility and risk at all times.
BOUNDLESS is not responsible or liable for any delay, loss or damage to baggage and personal property.

Assumption of Risk
The client acknowledges that the nature of trips organised by BOUNDLESS involves an element of personal risk and could expose the client to potential hazards associated with adventure travel.
The client agrees to undertake all trips organised by BOUNDLESS at his/her own risk and at his/her voluntary participation. The client hereby releases BOUNDLESS from all claims and causes of action arising from any damages, injuries or death result from these risks inherent in travel, and participating in adventurous activities organised by BOUNDLESS.
The client shall furnish a duly executed waiver and release statement in the form provided to the client.

Physical Disabilities and Medical Conditions
Clients requiring special facilities, services or accommodation must disclose such needs to BOUNDLESS at the time of booking or after booking (if such medical condition or disability develops after booking). Wheelchair-accessible transportation and accommodation may be requested, but cannot be guaranteed. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. Available accommodation standards vary by hotel and are not within the control of BOUNDLESS.

If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline their reservation or, if full details are not given at the time of booking or the condition / disability develops after booking, cancel when we become aware of these details.

Trip Authority and Client’s Responsibility
At all times during the trip, the decisions of BOUNDLESS’s appointed guide or any other designated representative shall be final on all matters regarding the safety and well-being of clients as well as the operational requirements of the trip. By travelling with BOUNDLESS, the client agrees to abide by the authority of the appointed guide or designated representative of BOUNDLESS. The client shall at all times strictly comply with all applicable laws and regulations of all areas visited during the trip.

If the client is affected by any condition, medical or otherwise, that might affect the client’s ability to travel or participate in the trip’s activities, the client’s enjoyment (or the enjoyment of other clients) of the trip, BOUNDLESS’s appointed guide or any other designated representative shall have the absolute right and responsibility to demand and arrange for the immediate evacuation of the relevant client from the trip, with or without the client’s consent. In the event of such evacuation, all additional costs arising from such evacuation shall be borne solely by the client, with no right of any refund from BOUNDLESS.

Should the client fail to comply with the above or commit any illegal act during the course of the trip or if, in the opinion of BOUNDLESS’s appointed guide or any other designated representative, the client’s behaviour is causing or is likely to cause danger, distress or material annoyance to others, BOUNDLESS retains the sole discretion to terminate such client’s travel arrangements on any trip immediately without any liability on BOUNDLESS’s part and without prejudice to any rights BOUNDLESS may have under law or equity. The client shall not be entitled to any refund for unused or missed services or costs incurred by the client resulting from such termination of travel arrangements, including, without limitation, return travel, accommodation, meals and/or incidentals.

The client agrees that he/she is responsible for any costs incurred by BOUNDLESS, its partners, agents and suppliers, as a result of any damage, destruction, theft, or excess cleaning fees incurred in relation to the client’s accommodation, transport or use of community facilities or equipment owned by BOUNDLESS during the course of the trip. The client agrees to report any pre-existing damage of any nature to BOUNDLESS, its partners, agents and/or suppliers of the relevant accommodation, transportation service or community facility/equipment (as appropriate) as soon as possible upon discovery by the client.

The client agrees to take all prudent measures in relation to his/her own safety while on any trip, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses, and helmets, and obeying all posted signs and warnings and instructions from the appointed guide or designated representative in relation to the client’s health and safety. BOUNDLESS shall not be liable for any failure on the client’s part to comply with this paragraph.

Safety Standards
The client acknowledges that it is the requirements and standards of the country in which any services which make up your journey are provided which apply to those services and not those of his home country. The client acknowledges that these requirements and standards will not be the same as his home country and may often be lower. For example, safety belts cannot be guaranteed in all vehicles provided or international standard riding gear for horse-trekking journeys during the trip.

BOUNDLESS shall not be liable for any damage, loss, costs (including legal costs), charges, expenses, actions, proceedings, claims and demands which the client or any other person may at any time sustain or suffer in connection with the non-performance by BOUNDLESS of its services in the event such non-performance is:
(i) as a result of fraud, wilful misconduct, wilful concealment or negligence on the part of the client;
(ii) attributable to an act or omission on the part of the client;
(iii) attributable to an act or omission on the part of a third party unconnected with the provision of the services contracted for;
(iv) due to unforeseen or unusual circumstances beyond BOUNDLESS’s control, the consequences of which could not have been avoided even if due care had been exercised;
(v) due to any political disputes, industrial action, climate or other matters of a similar nature and any other force majeure; or
(vi) due to any other event which BOUNDLESS, having acted with due care could not foresee or avoid.

BOUNDLESS shall not be liable in respect of any claim which is made following the expiration of 6 months from the date of acceptance of these Terms and Conditions.
The client agrees that any liability incurred by BOUNDLESS shall not exceed the full price paid for the trip. In all cases, BOUNDLESS specifically excludes all liability for indirect or consequential loss or expense, including loss of profits.

BOUNDLESS’s accepts responsibility for its suppliers and local representatives, provided that such suppliers and representatives have acted at all times within BOUNDLESS’s authority and in accordance with BOUNDLESS’s instructions. BOUNDLESS does not accept responsibility for: travel by air, sea and rail and the provision of accommodation, to which the terms of the relevant travel provider shall apply; or (ii) holidays, activities or other bookings or arrangements made directly with BOUNDLESS’s suppliers, local representatives or any other third parties.

The client acknowledges that it is mandatory that he/she obtains personal travel insurance with sufficient medical, evacuation and repatriation coverage, covering all applicable dates of travel with BOUNDLESS. The client accepts full responsibility for taking out insurance up to the relevant limits that the client may require. The client shall ensure that the travel insurance taken out adequately covers, amongst other things and where applicable, personal accident/injury, medical expenses, air ambulance, adventure travel, mountaineering (up to an altitude of 6000m), loss of personal effects, repatriation costs and all other expenses which might arise in connection with the trip.
In addition, it is the client’s sole responsibility to ensure that he/she is covered by a comprehensive travel insurance which will duly reimburse him/her in the unfortunate event that he/she is unable to make the trip due to unforeseen circumstances including, but not limited to, flight delays, flight cancellations, medical reasons or other force majeure events.

The client shall be responsible for ensuring that his/her insurer is aware of the type of travel and the nature of the activities which will be undertaken.

In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from these Terms and Conditions or amended accordingly only to such extent necessary to allow all remaining terms and conditions hereof to survive and continue as binding. If any provision of these Terms and Conditions is found to be so broad as to be unenforceable, such provision shall be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof shall in no way affect the validity or enforceability of any other provision.

Governing Law
These Terms and Conditions shall be governed and construed in accordance with the laws of Japan, without regard to its conflict of law provisions. Any disputes in relation to these Terms and Conditions shall be submitted to the exclusive jurisdiction of the courts of the Japan.

Data Protection
In order to process your booking and to make sure your holiday arrangements run smoothly, we need to pass your information which you provide on to relevant suppliers such as airlines, transfer companies, hotels etc. The information which we provide may also be provided to credit checking companies and public authorities such as customs and immigration if required by law. We will not pass your information on to any person who is not responsible for part of your holiday arrangements. Please refer to our Privacy Policy for more details.

Changes to Terms and Conditions
The terms and conditions which apply to your journey are those as featured on your booking documentation at the time of booking and this website, and any other terms notified to you in writing before departure. We reserve the right to update these Terms and Conditions from time to time. Any such updates shall take effect immediately upon posting on our website.